Effective Date: 4 August 2026
Warranty Coverage
Geelong Safety Company is committed to supplying quality safety products. All products sold are covered by the manufacturer’s warranty where applicable and are also protected under the Australian Consumer Law.
Warranty periods vary depending on the product and manufacturer. Please refer to the product description or packaging for specific warranty information.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
What is Covered
Subject to the manufacturer’s warranty, products may be covered for defects resulting from:
- Manufacturing defects
- Faulty workmanship
- Defective materials
What is Not Covered
The warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, abuse or neglect
- Incorrect storage or maintenance
- Accidental damage
- Modifications or unauthorised repairs
- Products used outside their intended purpose
- Damage caused by chemicals, fire, flooding or other external events
Making a Warranty Claim
To lodge a warranty claim, please provide:
- Proof of purchase
- Product details
- A description of the fault
- Photographs where applicable
Products may need to be returned for inspection before a claim can be approved.
Warranty Outcomes
If a valid warranty claim is accepted, Geelong Safety Company may, at its discretion and in accordance with Australian Consumer Law:
- Repair the product
- Replace the product
- Provide a refund
Contact Us
For warranty enquiries, please contact Geelong Safety Company through our Contact Us page or by using the contact details listed on our website.