Effective Date: 4 August 2026
At Geelong Safety Company, we are committed to supplying quality safety products and providing excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may return eligible products within 30 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition.
- The item is returned in its original packaging with all accessories, instructions, and tags included.
- You provide proof of purchase (receipt or order confirmation).
Products that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are faulty, damaged, or supplied incorrectly:
- Respiratory protection (including disposable masks and respirators)
- Hearing protection that has been opened or used
- First aid products and medical supplies
- Custom-branded or personalised products
- Clearance or discontinued items (unless faulty)
- Gift cards
Faulty or Damaged Products
If your product arrives damaged, is faulty, or is not the item you ordered, please contact us within 7 days of receiving your order.
Where a product is confirmed to be faulty or supplied in error, we will offer one of the following in accordance with Australian Consumer Law:
- A replacement product
- A repair (where applicable)
- A full refund
Change of Mind
We understand that sometimes you may change your mind. Eligible products may be returned within 30 days, provided they meet the return conditions above.
Please note:
- Return shipping costs for change-of-mind returns are the responsibility of the customer.
- Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Exchanges
If you require a different size, colour, or product, please contact us. Exchanges are subject to product availability.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy is in addition to your rights under Australian Consumer Law.
How to Request a Return
To request a return or refund, please contact our customer service team with:
- Your order number
- Your name and contact details
- A description of the issue
- Photos of any damaged or faulty products (if applicable)
Once your request has been reviewed, we will provide return instructions.
Contact Us
Geelong Safety Company
Email: admin@geelongsafetycompany.com.au
Phone: 0497399548